Privacy and GDPR Data Policy for Krisocoaching.com

Privacy and data policy

Who:

Krisocoaching.com ("we," "our," or "us") provides coaching services. For any inquiries about this privacy policy, please contact us.

Data We Collect

We collect the following personal data:

• Contact Information: Name, email, phone number, city and communication preferences.
• Booking Information: Data related to booking consultations, sessions and coaching services.
• Payment Information: Billing details, processed via third-party payment processors.
• Website Usage: IP address, device details, browser type, and cookies to analyze site traffic.

How We Use Your Data

Your data is used for:

• Providing coaching services and responding to your inquiries.
• Sending marketing communications (with your explicit consent).
• Managing payments and billing through secure third-party platforms.
• Analyzing website usage to improve services and user experience.
• Complying with legal obligations (e.g., invoicing, tax records).

Legal Basis for Processing

We rely on:

• Contractual necessity: To fulfill service agreements.
• Consent: For sending marketing communications.
• Legitimate interests: To improve services and website security.
• Legal obligation: To comply with financial regulations.

How We Share Your Contact Data

We do not sell your data. Nor do we share any confidential information or anonymous notes. We may share your contact or payment information with:

• Payment processors for billing (e.g., Stripe, PayPal).
• Service providers for scheduling and email marketing.
• Legal authorities, if required by law.

Data Retention

We keep your personal data only as long as necessary:

• Contact data is kept until you unsubscribe or request deletion.
• Booking and payment data is retained for up to 5 years, for legal compliance.
• Website data is retained according to analytics platform policies, with anonymization where possible.

Your Data Protection Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Restrict the processing of your personal data.
• Request data portability, in a commonly used format.
• Withdraw consent for marketing at any time.

Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookies through your browser settings. For more details, see our Cookie Policy.

Data Security

We implement technical and organizational measures to protect your data, including encryption and secure servers.

International Data Transfers

If we transfer data outside the EEA, we ensure GDPR-compliant safeguards such as standard contractual clauses.

Complaints

If you believe your data rights have been violated, you can file a complaint with your local data protection authority or the UK Information Commissioner’s Office (ICO).

Policy Changes

We may update this privacy policy. Significant changes will be posted on this page, with notifications provided where appropriate. Last updated: 2024.